Privacy Policy

Last updated: May 18, 2026

Southern Comfort Cleaning, operating as a service of BlueRing Holdings LLC (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our residential cleaning services through southern-comfortcleaning.com.

1. Information We Collect

When you request a quote through our website, we collect:

• Photos you upload (optional) — you may optionally share photos of problem areas, pet situations, or specific concerns to help us better understand your cleaning needs. Photos are not required for a quote; your estimate is based on the form inputs you provide (home size, home type, and cleaning frequency).
• Your name and phone number — submitted via our quote form to enable us to contact you about your service request.
• Payment information — when you pay a deposit, payment is processed by Stripe. We do not store your full card number; we only receive a payment confirmation token.
• Technical information — including IP address, browser type, device type, and approximate location (city level), collected automatically via standard web logs.
• Communications — any text messages, emails, or calls you exchange with us regarding your service.

2. How We Use Your Information

We use your information to:

• Generate price estimates for your residential cleaning request
• Process deposit payments via Stripe
• Contact you via SMS or phone call to schedule your cleaning visit
• Confirm appointment details and dispatch our cleaning team
• Send service-related notifications (booking confirmations, arrival updates, recurring visit reminders)
• Improve our service quality and pricing accuracy
• Comply with legal obligations

We do NOT sell, rent, or share your personal information with third parties for marketing purposes.

3. SMS / Mobile Information

When you provide your phone number and opt in via our quote form, we use it to send transactional text messages about your cleaning service. We do not sell or share your mobile number or opt-in consent with third parties or affiliates for marketing purposes.

Message and data rates may apply. Reply STOP to unsubscribe, HELP for help.

4. Third-Party Services We Use

• Supabase — secure database storage (data hosted in US)
• Anthropic Claude — AI photo analysis
• Twilio — SMS messaging delivery
• Stripe — payment processing for deposits (PCI-compliant)
• Vercel — website hosting
• Cloudflare — security and content delivery

5. Data Retention

• Active leads: retained while we work on your service request
• Completed jobs: retained for 7 years for tax and business records
• Payment records: retained per IRS and Stripe requirements
• Opt-out records: retained indefinitely to honor unsubscribe requests

You can request deletion of your data at any time by contacting us.

6. Cookies and Tracking

Our website uses minimal cookies for functionality and analytics. We do not use third-party advertising trackers.

7. Children's Privacy

Our service is not directed to anyone under the age of 18. We do not knowingly collect information from minors.

8. Your Rights

You may have rights including access, correction, deletion, and opt-out from SMS by replying STOP.

9. Contact Us

Southern Comfort Cleaning

A service of BlueRing Holdings LLC

Wilmington, NC 28401

Phone: (910) 249-9306

Email: hello@southern-comfortcleaning.com

Website: https://southern-comfortcleaning.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent changes.